Sony India — Sony Bravia TV Service

Address:

Khordha, Odisha, 751030

I purchased an SONY Bravia TV for which the warranty expired on September'15 and from the month of November we are facing some issue in its picture quality. Once we raise the complaint their representative came and checked and said it will cost 11k if we want to fix it (charged Rs172/- also). Later on that day we received a call from their customer service dept. asking to come down to their office with the original docs.(bill, warranty paper) and said we will try to get this done free of cost as only 2 month has passed in the expiry date.(Warranty expired on Sep’15) Reaching on their provided address I found that the office has been shifted to a different location (diff. from the location provided on their bill) and upon reaching there, their front office executive has directly denied to address our concern and said it is not at all possible to give free service now with a very Rough Tone.(This is to inform you that the service provider only called us to their office saying that they will check the docs and try for the free of service). When I asked that I want to meet your manager; the answer was he is very busy and can’t meet anyone now as well as they were not ready to give me a time or day when should I meet this busiest person. How the Sony TV suddenly get into some issue exactly once the warranty period gets over? (Also same issue faced by one of my known person) What kind of Brand valuation this brand has in the market when it does not listen to their customers even. It is just 1 and half months passed from the warranty period and denying to give the service.Will this behaviors lead me or shall I advice anyone to go for this brand in future. I would like to file a case so that it can be escalated to their officials who promise to provide customer friendly service which is actually providing HARASSMENT to the customers. Why the after sale service person are so much arrogant on their approach? Is it a customer driven or seller driven market?