[Resolved]  Sony India — Sony Cheated stating their device is waterproof

Address:

New Delhi, Delhi

Dear Sir/madam, I bought Sony XPeria Z1 (model no : C6902) on 01/10/2014 for Rs.32, 000/-. It is just one and half months old mobile but now i am facing problem with device's ear jack port is not working. When i taken to the service centre Techno care Solutions, Lajpat nagar. They claimed water indicator is Red, so we cannot consider the warranty for this device and i need to pay almost Rs.10, 000/- to get this issue fix it. I was totally disappointed and frustrated with the service centre response. I saved money for almost 4 months to buy this mobile and i used this mobile as my precious thing.Before i take picture in water i completely closed all flip covers and used extra protection of transparent cover as i am very much concerned about my mobile. But water indication still turns Red. I have no clue how it happened. I am totally lost myself after hearing this from service centre. I spoke to customer care twice explaining them the same reason and they just generated the ticket numbers but none of them helped me out to fix this issue.I even spoke to senior officer Ritesh also on 11/25/2014, but no use they couldn't able to help me out. I am feeling very bad and not able to sleep properly. I am afraid using Sony Device in the future. Sony Claims XPeria Z1 is a waterproof but then how could my device get a red indicator even after closing all the flips. I need a genuine reply from you people. I am very frustrated with this issue. I have spent almost 32, 000 after saved the money for 4 months, now they are asking me to pay 10, 000/- to fix this issue. Please trust me I haven't opened any flip cover in my device, it is closed Perfectly. Please help me out with this issue. Please Think for a moment from my perspective, I am feeling disaster and lost. I am ready to meet any manager or director who can solve my issue and has the responsibility to take the decision and help my issue. Please Help me Please. Just help me out to fix this issue. I lost trust in Sony Company now. I don't even want to look the device again i have such kind of feelings due to this issue. Please help me Sir. Please consider my genuine reason and fix this issue. I went to service centre they don't have power to take decision, i spoke to customer care they also don't have ability to take the decision and help me out. I even ready to go any level of managers or Head office but i don't know who can help me. I am writing this mail hoping some one from Sony would help me, someone who can understand my concern some one who think from my end. Whom so ever read this mail, Please help me out. I am totally lost, This is the only option i have left with. I couldn't able to pay that much money again to fix the issue. Please Consider this is as my humble request and help me out to get this issue fixed. Details : Customer care Ticket id - [protected] created on 19/11/2014, IMEI # [protected].