Sony India — Sony Digital Photo Frame

Address:

235, Ground floor suraj center, 12, 27th Cross Rd, 7th Block, Jayanagar, Bengaluru, Karnataka 560070

My Sony Digital Photo frame was not working. So i took to your Service centre at 235, Ground floor suraj center, 12, 27th Cross Rd, 7th Block, Jayanagar, Bengaluru, Karnataka 560070. The employees at that place stated that the cord for charging was working fine but the Power chip in the digital frame is faulty and needs replacement. They said that they cannot repair it but would be glad to inform us of the cost of repair. I went to a local repairer and he simply replaced the Power chord and the set is functioning fine now. We go to authorised service centres because we believe that they have the expertise to service products. If the service centre people were not sure about the product they should have simply stated that they could not repair it. There was no need to mislead the customer. Pl look into it and ensure that such incidents do not recur with other customers.