| Address: | 517501 | | Website: | www.sony.co.in |
We have selected the above camera in the market after examining the features thoroughly, for taking the photographs of the trees in the forest, flowers and fruits at the tips of the tall trees of more than 30 ft. height as part of our forest research programme in studying the phenology of forest species and the various stages in the life cycle of trees in each year. Summer is the right season to take up the study because most of the forest species in dry deciduous forests of our parts flower and bear fruits during summer only. Hence, the above camera was purchased from your local dealer M/s Rayalasemma Agency, Tirupati vide Invoice No.C.6246, dt.28.03.2016 along with the accessories.
The above camera worked well for few days, i.e., hardly one month and after that stopped focusing on the object i.e., flowers and fruits on the tree at the tips up to 30-40 ft. above. In zooming, the very purpose for which this camera was selected and purchased, it is not focusing on the object and there is no clarity in the zooming mode. Hence, it was taken to the SONY Service Centre, Tirupati to find out the possibility of immediate rectification of the defect. However, the technician tried his level best but could not succeed in rectifying the defect through changing the settings. It was given to understand that there is some hardware problem and hence the camera has to be sent to the company. The service centre strongly recommended for a replacement with new camera.
In this regard, you are requested to replace the above newly purchased defective camera with a brand new camera immediately to serve our needs as the time is running out for taking photographs of the flowers and fruits of forest species because the duration of the reproductive stage is too short for the trees in dry forests and if we lose this opportunity, we have to wait for one more year till next season of reproductive stage.
You being the MNC of International recognition and have a brand name of great credibility we hope our request will be attended immediately to our utmost satisfaction.
Thanking you, looking forward for a positive and quick response.
Yours faithfully,
(A. RAVISIMHA MURTHY)
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