| Address: | Pune, Maharashtra, 411045 |
I had purchased Sony LCD (KLV-32EX300IN5) for a consideration of Rs 32900/ against Invoice No. AU38505 dated 07/06/2010 from G.V.Puntambekar & Sons Pvt. Ltd., Aundh, Pune - 411007, Maharashtra.
Recently, In Oct-2015; There were some white marks and Internal scratches started appearing inside TV screen. I brought my TV to Telecare, Kothrud - Sony Authorized Service Centre (Service Job Id: J52634228 Dated:[protected] for repair.
They kept TV for 10-12 days and after multiple followups with them; finally I got a response that Sony has stopped making LCD panels for mentioned model and TV cannot be repaired.
While having a conversation with Sony Call Center; call center executing informed me that Sony has a company policy that Sony will provide other alternative (Discount on a new Sony product) if the product is not repairable and I will need to submit the copy of Purchase Invoice to their Service Centre.
I emailed copy of Purchase Invoice to [protected]@telecarepune.in on 4th Nov, 2015; however I have not received any satisfactorily response from Service Center and/or from Sony.
Mehul Shah
Pune, Maharashtra
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