Sony India — Sony FS700 viewfinder rainbow color aberration

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Bangalore, Karnataka

I am extremely distressed with the support given by Sony India. I purchased the FS 700 in September 2013. When I tested the camera and verbally told you that the viewfinder extender tube had a problem, you promised to solve the issue within a month. In good faith and with a lot of patience and subsequent verbal and email reminders, I have waited for you to keep up your promise. I am unable to use the equipment as promised by you and sony India, till now. All my clients using the same has the issue in judging the colors as the rainbow color aberration is really distracting, inspite of complaining about the camera and my investment is stuck for the past 10 months. I am incurring a loss financially and my reputation in the market is at stake. Being a small company this investment is huge for me and I have undertaken a loan for this purchase. The faulty equipment and callous attitude in customer service by sony for the past 10 months is putting my business at stake. I know that if it was a bigger studio you would have solved the problem immediately or given an alternative. If this problem is not solved immediately I will have to take legal recourse as advised by my consultants. inthe mean time i shall post this issue to all the people who are keen on investing in any of the sony professional products to vent out my anger, atleast now treat this as immediate and solve it as promised else i have to file in the consumer court aswell.Thanks & RegardsSrikanth SHwww.grasshopperproductions.co.inMobile: [protected]