Sony India — Sony home theater model: dav-dz350//ce12 bearing sr.No : 6102043... Complaint no :[protected]

Address:

Mumbai City, Maharashtra, 400053

Service management in regard to the service of your HOME THEATER Model: DAV-DZ350//CE12 bearing Sr.no : 6102043. It has been multiple emails shared to customer care. Still there has been no particular revert on requisition of revise Service cost of repairs for SOny DVD player. In request for same i have made multiple email requests and also been constantly calling almost after every 48 hours. Still there is no revert from them. It is strange that such huge brand boast about customer service and there is not even a revert from Senior Manager Customer Care Mr. Ashish who had last confirmed on same. To make it precise lets quantify the same. 1) Service complaint done 02nd November - Till date open 2) No. of calls done to customer care - 15 calls --- Constant revert complaint and query taken will revert in next 48 hours. 3) Customer Care manager call revert -- still awaiting - 5 days. Is it that an ardent customer who has been using SONY PRODUCTS since last 2 decades has been asking for a revised Repair cost of service is treated unanswered. Really shameful of such a huge brand. Forcing customer to move to other BRAND.