Sony India — sony lcd tv klv-40cx420 display panel issue

Website:

web.sony-asia.com/in/contact-us

Hi team

I have purchased a 40' colour sony lcd tv klv-40cx420 serial no. 7002422 on 23rd december 2014 now i am facing the vertical lines and distortion on the screen, when approached the customer care they asked to do the factory settings which i did but the problem still exists. Then an engineer came to inspect the tv. He told me that it was the display panel problem and which needs to be changed and the cost would be around rs. 17000/- i mean after paying so much price for a brand that claims to be of best quality i need to pay almost 40% of the tv cost within such short span o[censored]sage makes me think what do you define as quality.

I checked with the sony authorized service center, they said the only solution is to get the part replaced. I hereby request you to get the tv replaced with another one, as i am not happy with the current solution in getting part replaced and what if the problem occurs again. Please do help in getting the tv replaced.

I received a phone call from sony stating that tv can't be replaced and the only option is to go for repair (Part replacement) which cost highly and it has warranty of one year. I am totally dis satisfied with the product and the quality of service is below the standards. I have requested them to share the escalation matrix of sony they denied it and there is no one to address this matter. Never seen such a helpless customer support from this company.

My humble request to everyone, pls don't go behind the brand name of sony which is totally wrong and the product doesn't worth that of quality. We just spend money on them and in return we get nothing but poor quality and worst customer service.