Sony India — SONY LED TV 42 INCH KDL42W700B STOPPED WORKING(PANEL DEFECT) WITHIN 20 DAY FROM PURCHASE DATE

Address:

Nashik, Maharashtra

I HAVE PURCHASED THE SONY LED TV 42 INCH KDL42W700B ON 20TH MARCH 2015 FROM SONY CENTER (VALUABLE ELECTRONICS NASHIK ROAD). WITHIN 20 DAYS FROM PURCHASING THE TV IT HAD SUDDENLY STOPPED WORKING ON 10/04/15 THE LED PANEL COMPLETLY TURNED INTO WHITE SCREEN AND HORIZONTAL BLACK AND WHITE LINE STARTED APPEARING ON THE SCREEN(NO VISUALS). I LOGED COMPLAINT ON 11/04/15 AT RELIABLE CARE, DWARKA, NASHIK(AUTHORISED SONY SERVICE CENTER). ENGINEER VISITED THE SAME DAY AND TOLD US THAT LED PANEL HAS PROBLEM AND IT WILL TAKE APPROX 3-4 DAYS TO ARRANGE THE SAME. I CALLED THEM AGAIN ON 18/04/2015 AND HE TOLD ME THAT THE ORDER FOR LED PANEL REPLACEMENT IS STILL IN WAITING. HE TOLD ME IT WILL TAKE FEW MORE DAYS TO GET THE PANNEL.AND ITITS ALREADY BEEN 10 DAYS PASSED FROM THE DATE OF COMPLAINT AND DID NOT GET ANY KIND OF FOLLOW REGARDING THE COMPLAINT FROM THE SERVICE CENTER OR THE SHOWROOM. THE AMOUNT OF FRUSTRATION AND ANGER IS AT PAR WITH THE PRODUCT AND SERVICE FROM SONY INDIA BUT THE QUESTION IS WHY I SHOULD GET THE PANEL REPLACED IN A NEW TV. I WANT THE REPLACEMENT FOR THE NEW ONE. WE ARE CLOSELY FOLLOWING THE THINGS AND READY TO LODGE COMPLAINT IN THE CONSUMER FORUM IF THE PROBLEM WAS NOT RESOLVED WITH THE NEW REPLACEMENT.