[Resolved]  Sony India — Sony LED TV. Terrible product. Worst service. Fraud service partners (Krish).

Address:

Mumbai City, Maharashtra

I had purchased a Sony Bravia 46” TV (KDL46EX650) LED television in 2013. The TV was worth over Rs.90, 000. In about 14 months time I started seeing a double image on the TV, upon complaining to Sony Customer care my case was assigned to a company called Krish (Goregaon). Their technician told us that it would cost 28, 000 Rs.!!! to repair the TV, and they would have to replace the entire panel. Having no choice, I paid an advance of Rs.5000 about a month ago. I was promised repair in 4-5 working days. Then the torture began. I followed up for a fortnight and was finally told by Krish that the part is not available with Sony, and my TV is unrepairable! Useless!! After more follow up – they offered me a 25% discount if I again purchase from this horrid brand! For that too they would take my old TV. (Anyway dealers give 10-15% discount – and a buy back for the old TV – which works out to more than 25% in all!) Add to that Krish is not returning my money despite a lot of follow up. They seem to be a fraud company. Their person “Ravi” seems to be an expert at handling such calls, and just keeps giving dates – but not the money. Absolutely shameless fraudster with no concern for the customer. So to summarize – 1.I have a 90, 000Rs. TV that is unrepairable. SONY does not have spares for a model that is less than 18 months old. 2. They are offering me a deal that would ensure is bought another TV from them – at a loss. 3. Their associate has swindled me of a further 5000Rs. Please advise where and how I should sue Sony and Krish. I would NEVER buy another SONY product. Buyer beware.