Sony India — Sony LED TV went out of order in 27 months and repair charges is Rs 21615 which is 40% of cost of the TV

Address:

Chennai, Tamil Nadu

Sir, I am T R Raghavan from Chennai ( [protected]) and I bought Sony LED TV from Annamalai Enterprises, thiruvanmiyur in October 2012 at a cost of Rs. 60000/- ( Sony LED Tv Model no. KDL-40EX520IN[protected]I also bought Stabiliser as suggested by the dealer and the TV was installed by Sony TV Personnel only- In Jany 2014 we found the TV started displaying vertical lines and soon it went out of order- we called the Sony TV Personnel only and the estimate was given at 21615/- . We were informed that Panel had gone into repair and the cost of change of Panel is 22000/- I took up the matter many times with sony TV but they were insisting that in electronic item going out of order is 'Natural'. I do not understand whether going out of order in 27 months is natural. And even if it is natural, the repair cost is 22000/- which is close to 40% - Are they not looting the customer by giving sub standard good initially which will last for about one or two years and then when it goes out of order they quote a very high amount as repairing charge and you have no choice as they conveniently take shelter under warranty- I further learnt that this model had many such issues - especially with regard to Panel and the company ought to have repaired/replaced the Panel free of charge as it was defective from the very beginning - Otherwise why should it go out of order in such a short time even after having excellent stabiliser and fixing by company officials only and why should there be so many complaints ? Since that date I have kept in TV in box as I neither have the money nor inclination to give in to the loot demanded by the Sony TV as repair charges. My resolution terms: TV should be repaired immediately at nominal cost - And my idea of nominal cost is around Rs. 5000 to 6000 which is 10% of the TV. TV companies should educate customers that cost of repair would be prohibitive if the TV goes out of order as many of them do not have any idea about the same and it would come as rude shock to them