Sony India — Sony Mobile Phones (Bad Quality and No Support)

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased Sony Xperia M4 on 1st Jan'16, next day I noticed over heating issue. I visited Sony authorized retailer for its complain on 4th Jan'16, they suggested me to contact Sony care.

I contacted Sony care on 5, 6, and 7th Jan'16. Every time they suggested me to follow some instructions. I did as suggested by them but issue not got resolved. Then they suggested me to visit Sony service center.

I visited Sony service center (Ambey Electronics, Noida ambeelectronics.[protected]@gmail.com) on 11th Jan'16. They checked the phone and after half-an-hour they told me to re-check. I checked but didn't found any change, I asked them to look carefully but they told me it's normal heat.

After that I wrote mail to Sony and warned them to go to consumer complaints. Then Mr Shamshad (service head) contacted me and suggested me to submit device for 10 day. I did the same.

11th day when I followed him he given me the excuse that he was on leave for 10 day and he or engineer didn't got time to check the phone and told me to call back within 1-2 hrs, but I didn't got any call from him.

Next day (29th Jan'16) I again called him then he told me to give call within half-an-hour. He called me and told me that the enginer checked the phone and it is not having, I can collect the device.

Since that day the device is with me but there is no any improvement with this device even issue is increasing day by day.

I am attaching required documents and videos I recorded.

Regards,
Manmohan Shakya