[Resolved]  Sony India — Sony sold a defective phone to me and replaced phone was also defective which i refused to take

Address:

Bangalore, Karnataka

Hello, First of all, with due respect let me tell. I Lost trust in Sony. Let me tell the issue now. I had purchased my Xperia ZL phone from yelahanka Sony centre on 7th Jan 2014. IMEA number: [protected] After usage of a month or so the rear camera started having black spots.Rigid black spots when I take photos from rear camera and that was not dust. I called the sony customer care too free number:[protected] many a times and they told me to delete cache, format the phone. Everything was done but the camera had black spots. First Ticket number: [protected] Date: 6th Mar 2014 Job Numbr: W[protected] Second Ticket Number: [protected] Date: 11th March 2014 Job Numbr: W[protected] Then I googled the issue and found that many sony experia Z and Xperia ZL have the same issue. Does that mean Sony sells defected products?? Now I waas guided to take the phone to the Sony service centre in Ganganagar: Bench mark infotech, #5, 10th Cross CBI Road, Ganganagar. Phone: [protected]. So the service centre guys took my phone on 7th March 2014 and I was asked to collect the NEW REPLACED PHONE on 11th March 2014. I took the new replaced phone(Sony claims it to be brand new replaced phone) and just checked the camera features. I WAS SHOCKED TO SEE A BIG BLACK SPOT WHEN USING THE REAR CAMERA. Details of the Replaced new Xperia ZL: IMEA number: [protected] This time the service centre guys gave me a spare Xperia phone(old used phone) and I appreciate the efforts of Benchmark Infotech employees for that effort. Then I called up service centre on 13th March 2014 and again on 14th March 2014 but I was instead told to call back after 3 days. So is this the kind of replacement Sony provides? What is the guarantee if 2nd replacement given to me would not have the issues with black spots in camera after a while? What is the point of purchasing a defective Sony products? Are all Sony products defective? So does Sony sell defective products and cheat customers? I have lost the trust in Sony and I have recommended non of my friends and relatives to use Sony. And shall preach them the same. Why to get cheated when You paid such a big amount. My Questions: 1. Why is Sony selling defective product? Its spoiling its own reputation. 2. When giving a replacement phone, how come that phone was defective already? does that mean again Sony sell defective products and cheat customers? 3. Why did not anyone check the replacement phone if it had defect or not before giving it to me? 4. What is the surity that 2nd replaced NEW phone will not have camera or any other defect? 5. What should I do if the replaced phone gets camera issue of black spots down the lane? should I have to submit my phone till many years??? 6.How to trust Sony? Why should customer suffer for a defective product sold by Sony???? I have lost trust in Sony, Please give me my money back, I don't need Your phone. I feel cheated. I will approach court for the same. Now Sony service centre called and told that they stopped manufacturing this modal and so a refurbished phone will be provided. why? why should I get a refurbished phone when it was manufacture defect? Feeling sad and upset. Thanks, Shamil [protected]