| Address: | Mumbai City, Maharashtra |
Date of Purchase - 6 June 2013 from Matrix Distributor Pvt. Ltd., 16 Anand Estate, 189 - A, Sane Guruji
Marg, , Mumbai - 400011.
First problem encountered & registered on 12 Oct 2014, complaint no.21476144, - T.V.screen white with no video just audio.
Attended by Sony technician Ram (mob.+[protected]) on 13 Oct. 2014. Just cleaned the strips & the T.V. started working normal. We paid INR 1575/- for the service.
Again on 25 Nov. 2014, T.V.screen turned white with no video only audio. So we contacted Sony service centre, complaint number 22576750 dated 25 Nov. 2014.
Again Sony technician Ram (mob.+[protected]) visited us on 26 Nov 2014, could not repair & the T.V. set was taken to service centre for repair on second week of Dec 2014. We were informed on 17 Dec 2014 that the display was faulty & would need to be replaced 4-5 days and the same by Ramakant.
On 23 Dec 2014, Ashish informed us that the spare is not available, hence a new KDL-48W600B was offered for payment of INR 1686 by Demand Draft to Sony India Pvt. Ltd.
As we were out station we could get & hand over the DD no.010068 to Vipul Verma (mob +[protected]) for the amount INR 1686. We were verbally assured by Ashish that the new TV will be delivered within 6-8 days.
Our old set was returned to us on 29 Dec2014 by Ram & told us that our new TV will come in 3-4 days time and the old set will be taken back. This was confirmed by Ashish by SMS on 31 Dec 2014 "that delivery will be done on 2 Jan 2015.
On 2 Jan 2015 Bhagyashree informed the TV will be delivered on 7 Jan 2015. Today Ashish called & verbally informed (returning my call) that the new TV will be delivered on 10 Jan 2015 or on 12 Jan 2015. They are not giving any firm date & are refusing to write it down.
I feel totally let down after buying a SONY product, spending my time miserably for none of my fault. Hope SONY will care for its exisisting customer and will reaffirm my faith in SONY the international brand.
[protected]@yahoo.co.in
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