[Resolved]  Sony India — sony vaio laptop

Address:

Hyderabad, Andhra Pradesh

I have given my sony vaio laptop, Model No.VPCEH25EN/B IN5, Sr.No.7062995, in which O.S.was not booting up to M/S.Sree Balaji Electronics, Sony Authorized Service Center, Vivek Nagar, Chikkadpally, Hyderabad, Telangana State. My Job Card No.was J41521498 Dt.12/07/2014.After keeping the set for 4 days the informed me that its mother board was damaged and needs replacement which was estimated by them for Rs.12, 800.00. I got a doubt and took back the laptop to a local repairer and he immediately on display of Blue Screen error said that there is a problem with RAM and not with mother board. On opening of the cover he observed that the RAM was not seated properly . He fixed it and it started working excellently. Are the people there fooling the customers for repairs and replacing parts that are not in existent. I think it is business tactics to sell the spares to cheat the gullible customers. It is a serious issue to me which had caused much agony. When I contacted them immediately after the problem was found out by the local repairer they are giving me vague answers. I need an explanation from you why such hopeless service by untrained personnel are being thrust on us and who try to cheat us.