[Resolved]  Sony India — SONY VAIO LAPTOP SCREEN

Address:

Dehradun, Uttarakhand

COMPLAIN NO[protected] LAPPY MODEL NO[protected], SVF14218SNB SERIAL NO- 0120 SIR, THERE WAS A PROBLEM ON SCREEN IN MY LAPTOP, ZIG ZAG LINE USE TO APPEAR IN MY SCREEN.I HAVE SUBMITTED MY LAPTOP IN UR SERVICE CENTER FROM PAST 2 MOTHS & WHENEVER I GO THERE TO COLLECT MY LAPPY THE PROBLEM IS STIL THERE, THRICE THEY HAVE CHANGED THE SCREEN. FIRST WHEN I WENT TO COLLECT THE PROBLEM WAS RESOLVVED BUT THAN THEY HAVE CHANGED THE COLOUR OF MY SCREEN FROM WHITE TO YELLOW. THEN THEY RE[PLACED AGAIN BUT THERE WAS AGAIN SAME PROBLEM OF ZIG ZAG. THEN AGAIN THEY SAID THAT WE WIL SEE TO IT, BUT IT WAS STILL THERE. NOW TODAY ON MONDAY I WENT THERE TO COLLECT MY LAPPY, BUT STILL THE SAME PROBLEM, THERE WAS STILL ZIG ZAG LINE WHICH APPEARED IN THE SCREEN + YELLOWISH COLOUR OF SCREEN WAS THERE WHEN I GAVE MY LAPPPY FIRST THAT WAS IN WARRANTY BUT NOW THE WARRANTY HAS FINISHED. NOW UR CUSTOMER CARE PEOPLE ARE CREATING PROBLEMS, THEY ARE SAYING WE CANT DO ANYTHING...HOW & WHY WILL U NOT DO ANYTHING??? BCOZ WHEN I GAVE MY LAPPY IT WAS IN WARRANTY PERIOD, N IAM FACING SAME BACK TO PROBLEMS CONTINOUSLY...INFACT THREE TIMES I WANT TO TELL YOU, YOUR SERVICE CENTER PEOPLE ARE VERY RUDE & DOMINENT & NON SUPPORTIVE THEY DOES'NT LISTEN TO THE CUSTOMER NOT EVEN THEY CARE WANT CUSTOMER WANT TO SAY NIETHER THEY SATISFY US THEY JUST KNOW HOW TO ARGUE WHATEVER SAID THEY DOESNT WANT TO LISTEN THEY JUST KNOW THAT THEY ARE RIGHT...CUSTOMER IS WRONG & FOOLISH WHEN IAM TELLING ABOUT THE FAULT THEY ARE GIVING ME EXCUSES & EXPLAINING TECHICALLY THEY ARE TELLING ME THAT ALL OUR PARTS COMES FROM DIFFERENT SOURCE N THEY GET ASSEMBLE N THEN WE FORM IT...WELL ...DO I HAVE TO KNOW THIS???...IAM THERE TO LISTEN THIS??? ALL I WANT MY PROBLEM TO BE RESOLVE & MY LAPPY IS REPAIRED I WANT MY PROBLEM TO BE RESOLVED QUICKLY N I WANT MY LAPPY TO REPAIRED FAST FROM PAST TWO MONTHS IAM NOT ABLE TO DO MY OFFICE WORK...ITS JUST BCOZ O[censored]R FOOLISH ARROGANT STAFF I WANT YOU TO TAKE SOME QUICK ACTION TOWARDS REPAIRING MY LAPTOP...& SPECIALLY SOME SERIOUS & STRICT ACTION TOWARDS YOUR ARROGANT STAFF