Sir i purchased this headphone 15 days ago nearly from Croma Offline Store, , This product has a manufacture date of 2019, which is 4 yrs old, i Contacted my near Service centre Nitesh Enterprises, Kota, They said that they won't provide me a replacement at all, i have issues with the battery life and Bluetooth connectivity, But the Sony service centre person has some conversation with the croma store and he rejected to replace my headphones making excuses that there are no problems at all, i am just getting 15 hrs battery life, rated is 35 hrs and Bluetooth is getting problematic on going from one room to another. (3-5 metres) which is not expected from a brand like sony, i request strict action against Nitesh Enterprises, Kota Sony Service centre (The place is a full mess, There are no arrangements, everything is broken, chairs etc. people are not present mostly, its a mess, doesnt look like a service centre at all) and He said that if i send it for repalcement he will have to pay from his own pocket for the headphones. Please provide me with a replacement for my headphones.
Also In Addition to all this, the Sony Service Centre has some private talk to Croma Store managerafter which he refused me service
HE DID IMPROPER TESTING. NO PROPER PROOFS OF TESTINGAlso The Pathetic Condition of The Sony Service Centre, It Doesn't even look like a service centre, broken chairs ripped sofa, Security Guars Signed my Jobsheet
If the rated Battery life is 35 hrs ad i m getting 15 hrs at the lowest SpecsDSEE OFFSBC CODECSTEREO SOUND OFF'360 AUDIO OFF60% VOLUMENOISE CANCELLATION OFEven After keeping these settings I'm getting 15 hrs at the max.On turning on Noise cancellation it decreases to just 10 hrsSo please provide me with a replacement for The headphones.
I Have Attached a Google Drive link in which all the Battery Stats have been Attached, along with chat history with the service centre, Please Look at it.
Also its not even 15 days i have purchased the headphones and i m getting so many problems Then also I am not given a replacement
If Sony Doesn't help me then I will have to move to Consumer Court.
https://drive.google.com/drive/folders/1U7yQvPi6wFTJyMgG-cjf7gvWaxypnAa_?usp=sha...⇄ Was this information helpful?
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