Sony India — Sony xp | |||
I bought Sony Xperia C3 dual on 18th March (2015 manufactured) IMEI # [protected]. Later, it was observed with a touch problem within couple of days which I raised it at Lajpat Nagar Sony Authorized service center. They gave me a DOA # D[protected] after a much of mental harrasment and argument to convince them with a touch problem with the handset. After that I received a new handset on 28th March (2014 manufactured) with IMEI# [protected]. With just after 1 day it stopped working and handset screen started flickering. I raised a request at Customer care (Req# [protected]) where Customer executive Pratham Swaroop answered and confirmed that I am liable for a refund since the problem has occurred twice and money would be delivered either by cheque or cash at any of the Sony authorized service center with 3-4 days. But it crossed all the limits of mental harassment when service center at Lajpat nagar refused to refund and to add on it even refused to replace it with a new device and said there is no such policy. I discussed it with Service head and surprisingly he suggested with his reluctant behavior to repair the device as there was some problem in that 2014 lot. I argued, if there was an expected problem it shouldn’t be delivered to customers and why would I go for a repair of a device which is just a day old. I have been thoroughly harassed. Request you to take this matter seriously and provide your suggestions. Thanks, Vineet Saini +911-[protected] Was this information helpful? | |||
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