Sony India — Sony Xperia C3 Handset faulty product & No reply from Sony

Today I mail Sony :
They are fooling around all over .
Please stop all this thing I'm getting irritated with all of this you will get to know what kind of problems im going through by reading below mails.


Mail 1 ]
Kunal Jagdale <[protected]@gmail.com>
11:10 AM (4 hours ago)

to questions.in, accelsvc_pun, satish.desai
DAY 9
Hi,
Yesterday I talked with Mr.T. Singh from sony customer care who give me information about replacement of device & replacement request which he further proceed .I do not receives any mail Or any phone call or Text Msg after that which gives me confirmation about replacement of device.I want it Today in any how condition. Already 9 days are gone did you understand the meaning of time 9 days i not pay you 19 k to put product at your end i do not even use it 100% and your saying we are changing parts and all other things & you do not guaranteed that problems will not come after this .Please do not suffer me anymore i am getting tired of this and i literally i do not have time to entertain you guys .All your doing is make me suffer & trying my patients & i wont continue with the this faulty handset u changed everything with that handset just everything .Its feel like your torturing me to invest my money with you it is just a worst feeling i ever had in my life.
Do not give the fake promises If your saying customer satisfacation then MEAN IT...!!!

Kindly arrange an replacement Today Urgently.

Thanks & Regards
Kunal.R.Jagdale
Mob.No-[protected]


Mail 2 ]
Kunal Jagdale <[protected]@gmail.com>
2:43 PM (56 minutes ago)

to questions.in, accelsvc_pun, satish.desai
Hi,
With Reference Work Order No.W[protected]
Today i have receive call from Sony service station [Accel frontline Pune] at 12.15 pm from which their Representative give me information about handset status .
He says that hardware parts are not available yet & The parts will come in this week or next week .I ask him about replacement he said that, " if customer face the problem after first time repairing again we will replace it " .
But First time i already mentioned the problem that i faced & which are mentioned in the hard copy of the Work order sheet also & about this he replies me, "You dose not mentioned any problem except than software update." it is all means that i am a fool person and sony is better at its best .
If the reason behind my problem is just cosmetic parts damaged then why are you changing all things inside out . & you cant guarantee that same problems i will not faced again . If come, i will come again & again to service center and request you to repair & it will take months as like this .
If you are check the First Work Order hard copy that i submit at the sony service center, on 26 Aug 2015 when collect the handset then, you can able to see what problem i mentioned . Second time i submit the handset the receptionist who collect the handset giving me the same Work order sheet with reference of my old Work order No .
I just do not understand what problem your checked and now you trying blaming me that i haven't elaborate the problems first time & that's why you just do update the software which i can do by sitting at home.
It is all you mean, it will take more two weeks and i cant take wait that longer, your trying to bulling me & blaming me that i am a fake person . You do not care about customer & satisfaction is very hard to find now .
I pay 19 k it dose not mean to you, the problems i am facing you do not care & Now I am personal about my 19 k which i investing with you.
Please proceed for a replacement for which Mr.Singh requested & free me from this irritating stuff.

Specially For SONY :
A engineer can know a better value of Customer Satisfactions & SONY is Japanese company with six sigma & this kind of Quality & service is just...

I want replacement nothing else kindly do it fast


Thanks & Regards
Kunal.R.Jagdale
Mob.No-[protected]