Sony India — Sony Xperia Z Ultra screen demage

Address:

Chennai, Tamil Nadu, 600099

I have purchased Sony Xperia Z Ultra in the month of February 2015 last.. few days before while travelling to my office when I took out my phone from my pocket I was shocked to see that there were some cracks on the surface of the glass and screen touch is not working and without any simple physical contact with any hard thing even and the touchpad of the phone was not working but display was coming properly. Fine, I went to the closest service center chennai and told everything, and within 2 minutes they concluded to me that this is a non repairable under warranty although I had almost 5 months of warranty still remaining. They told that this is a physical damage and they don’t support physical damage. I asked them please show a sign of physical damage, but they could’t and they even couldn’t tell me why this handset comes under Non-repairable clause. You people think that every customer is fool, but actually they are not because I have read multiple complaints of Xperia z, z1 etc same as mine over various blogs in internet. They have faced the same issue.I mean how do you guys sell a phone telling it has got shatter free/gorilla glass or whatever.Your product is even more fragile than the local company handsets, I must say that they even last long.I know these words will not affect you guys much, and you will just don’t bother to read it even so I am writing :- Neither will buy any sony product in my whole life and nor will I let my friends/relatives/anyone I know buy it.I have mailed this to your India address and I will write this same story over several blogs over internet.