[Resolved]  Sony India — Sony Xperia Z1 false branding: Waterproof

Address:

Chennai, Tamil Nadu

I have been a regular Sony mobile user for past couple of years and was quite satisfied. Following my Sony affection, I bought Sony Xperia Z1 soon after its launch in India for INR 40K. This was my third Sony mobile. I was very happy and overjoyed with my luxurious phone. But sooner than expected, the phone became slow in response, started hanging frequently and even automatically turning off. I was struggling with this issue, when another mishap happened. I was riding my bike with my phone in my pocket when it started to rain. I was confident that my phone is safe, as it is "Water Resistant". However, by the time I reached my destination and checked my device, the phone was dead. I have tried almost everything starting leaving it for drying for 1 week, visiting customer care center and checking online issue resolution. The customer care center person tells me the phone repair will cost me INR 20K!!! Seriously ?? I can buy another smartphone in that amount!! I have been a regular Sony user for past 6 years and if this is was I get in return, I am shameful off my loyalty. Sony, please don't promise a feature just for marketing that you are not capable of fulfilling. YOUR PHONES AREN'T WATER RESISTANT!! THEY ARE AS VULNERABLE TO WATER DAMAGE AS ANY OTHER PHONE. Please get my phone repaired or provide me some compensation. This is not how you treat loyal customers.