[Resolved]  Sony India — Sony Xperia Z2

Address:

Mumbai City, Maharashtra

Hi, This is in reference to case # 20552080. I received a response from Meena Bose Customer Relations - Corporate Office, New Delhi. In her email she mentioned that she would get back, it has been more than a week and I have not heard from her. I am again resending my email to the customer care email address that I could find online. This is the limit of harassing your clients. I have also updated this on Sony Facebook site, even there we receive an automated message and all communications are forgotten from there. Are you trying to harass the customers so much that we have no other options but to bow our heads down and meekly accept my damaged handset and live with it? Below is my story and I will fight for this till the END I have purchased a sony xeria Z2 from Sony Center in Vash, Navi Mumbai, Maharastra. I had purchased this as sony was providing protect secure accidental damage cover for six months, I have also extended my warrant to 2 years (of course by paying extra). I purchased this hand held on June 2014. After a week when it fell off my had it chipped off the side of the body. I reported the same to Sony service center in vashi. Sri Sai electronics, shop no F1/11, Sector 5, Vashi Navi Mumbai. They informed me that this could not be changed, and they could do nothing about the damage. After a month or so, it has started developing cracks (one on the right hand top corner another on the right hand bottom corner). These cracks are growing. I visited the service center again and this time they provided me a "Job Sheet" (The Job sheet No is however not filled, none are any other official information, except for the details I filled myself). I reported this on 1st Aug 2014, a couple of weeks back they inform me again that they cannot do anything about it. I still do not have my hand set with me. 1. Firstly I want this escalated to the highest level. 2. I want to know all the "Good Reason" why you have provided accidental warranty and cannot "do anything" about it. 3. If I do not hear from you all, or if my case is neglected, I will reach out for legal action. It has been almost 3 weeks (I still do not have my phone with me) and have still not heard from anyone. It is really frustrating to report a complaint or escalate, as I feel there is no escalation procedure. Once the product is sold the customer has to literally beg, plead to the support staff. They are rude and "NOT" trained on soft skills. This is an desperate attempt to ensure that people in sony to hear my issue. Thanks, Boby Varma Cell - [protected] [protected]@gmail.com