Sony India — Sony z ultra display break

Address:

East Godavari, Andhra Pradesh

I bought my Sony z ultra on 10 Feb 2015, the screen got cracked with out any issue as it was in my pocket and when I take it out, shocked on seeing crack. How it can be possible I am in situation of nothing to do, sony is manufacturing very cheap products . I bought it for 18k and Sony customer is saying it is out of warranty and they are asking me to pay half amount on MRP.I'm asking Sony that why should we pay money when it is not our fault. I'm very disappointed n I won't buy any Sony products further n I won't recommend Sony brand to any others as it making cheap material products and Sony is not caring the customers or not caring customers struggles