Sony India — Television not repair properly

Address:

Lucknow, Uttar Pradesh

Dear Sony India I have brought a Sony Bravia Television Model No.KLV-21R402Aon 22-Dec-13 from Jumbo Electronics Lucknow and in the month of Aug’14 my television stop working and I launched a complaint (Job No.J[protected], service center took 15days to repair the television, they replace the screen panel and my televisions tart working but quality was very poor resolution was very bad and color problems coming in my TV set on the same day I told the Sony engineer that picture quality is not OK, I don’t understand what type quality given Sony now a days Television stops working in just 8 months after 6 month my television set again given colour problem and again I launched a complaint to your Sony service center on 12-Feb-15 ( Job No.J[protected]and again they change the screen panel buts till facing the same issue picture is not clear I have shown to your Sony engineer at you Sony service center there were 5-6 engineer at that time and they admitted that there is a problem but they simply said we have change the panel and we cannot do anything else, they cannot rectify the colour and resolution issue. I told Sony engineer please check the video with non HD television and compare the quality but they didn’t do that. I brought Sony Bravia Television to view quality picture but I am sorry to say Sony is only busy in making money they do not care about sales after service. Just 1 year pass and my TV repaired twice with bad quality. I spend 30K for quality but I am very depressed after watching the Sony quality.One of my colleague buy Sony Television worth Rs.60K in TV set stop working within2 years and finally they sold his Branded Sony Bravia to Kabadwala because there pair cost was so high and now he purchases Panasonic Television and lived happily My Television set is still in service center and will not take it back until you people resolve my problem Regards, Virendra [protected]