[Resolved]  Sony India — Terrible quality service

Address:

Srikakulam, Andhra Pradesh

At the outset this is P. Gowri Shankar Kumar, customer of the Sony, Desalla Veedhi, Srikakulam. I was purchased Sony TV on[protected] at VISHAL ELECTRONICS & COMMUNICATIONS GEET SANGEET THEATER ROAD, CAPTAIN RAMARAO ROAD JUNCTION, SAI MANOR COMPLEX, SHOP NO 2 VISAKHAPATNAM 530 004.

ITEM :SONY LED TV
MODEL : 40Ex520
BAR CODE :T[protected]
INVOICE NO :2025
TIN NO :[protected]

Complaint:
In our Sony LED screen we found one tiny bubble and causing to one vertical and horizontal line in that screen. We have lodged complaint to Sony in accordance with our complaint Sony technical engineer visited to our place and informed to us, as that is problem of LED panel. Due to out of warranty, it has to purchase. By that time we asked him to change the panel then he has given its estimated cost around Rs.23000/-.
I have utterly shocked such a SONY BRANDED TV which is being got problem within 2 and ½ years, while we evaluated the cost which is the Half of Half of the cost in our TV price. We never felt such an experience in any brand such a short span of time, this much of major problem. We feel very regret why we gone to such a SONY BRAND.
While we asked to your engineer, he simply raised his hands there is no other alternative except change of panel to rectify the problem. It is very extravaganza if we want invest such huge amount in that newly purchased SONY, almost we are losing credibility on SONY BRAND. HOW COULD WE RECOMMAND ANY ONE, IF SUCH A PROBLEM EXISTED WITHIN SUCH A SHOR SPAN OF TIME? In view of our request please organize LED panel with free of cost. Otherwise we could not have firm credibility on your products. These words we are expressing with broken heart. We never underestimated SONY. ‘CREDIBILITY IS SONY, SONY IS CREDIBILITY. Please do the needful.

Regards

P. Gowri Shankar Kumar
Mob [protected]