Sony India — To file a complaint_against wrong commitments in the subject of SONY cyber shot repairing.

Address:

Saharanpur, Uttar Pradesh

This is very disappointing to writ you about the experience which i got from your customer service center at Saharanpur. Firstly I would like to detailed you about the case:- Sir I was using Sony Cyber cam and It was damages due to water, So I visited with my cam at your service center to inquire about it. So these guy replied my it will be repair just in 3-4 days for 5000/- Rs. So I deposited the cam on 3rd September after a week I visited again and they replied me they need two more days, now till today I was visiting the service center on regular pattern but every time they replied they need some time or we will call you, And thing is like that they never bother to make a single call to tell me about the status. Even Today I also visited the same and when I asked for the cam they told me Engineer is out somewhere and will confirm till evening. So I request them to saw me the cam condition then they were just averting me but after having conversation at customer care no. @ Delhi with Ms. Chandni, they got me in the lab and replied that we are still working on that from the morning. But when I request them to show me the CCTV footage they change their word and said I just opened your cam now. So the thing is like that why they are lying to me and why they were making delay in it. This kind of working style we never expect from SONY, who make many commitment towards customer satisfaction.