Sony India — Tv 40" r35d purchased from vasanth & co | |||
Hi I purchased a Sony 40" TV 40R35D from vasanth & co thru their Chennai trade centre year end sale promotion by paying full money. Quality of product supplied to me is defective one which the mounting engineer himself confirmed. I spoke to Mr. Ramesh who spoke to me along with mounting engineer in concall and assured for replacement. But even after a week, there was no response & he do not pick my calls also. Is this the Sony culture in India? Along with TV, I also purchased two a/c. Is this the way vasanth &co treat their loyal customer?. (I asked the Sony executive Mr.Lovkesh to give all India service head email id as I was pushed down to pillar to post, he hesitated to give the mail id, after lot of request, he gave the id. I don't know how far it is going to be true.) Hope to hear from you soon. Regards Srini. Was this information helpful? | |||
|
Sony India customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
8014
Pending
0
Resolved
2252
View all 8014 Sony India reviews & complaints
+91 99 6793 9629
+91 90 2912 0629
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
View all Sony India contact information
I have escalated to CEO & CFO level, But am yet to get response from them.
Let me know, if you get any response.
Rgds,
Vinodh