Sony India — Undue delay in service. 33 days taken to service in warranty product.

Address:	Indore, Madhya Pradesh, 452001
Website:	www.sony.co.in

Initially i started to communicate the authorized service center m/s esquare point at indore and consumer care department on 01/04/16 where i was suggested to deposit my sony vaio laptop with service center and it will be serviced with replacing the required parts within a week. Also they suggested me to mail it to the sony india therefore i mailed with my concern. The system was in warranty therefore they called the issue as a physical damage and asked for certain amount but as it was a technical problem i talked to the customer care and they considered, which already took 5 days by then but still my part wasn't ordered. My part was ordered on 12th april. And calling the part isn't available in domestic market so the part is ordered overseas. They kept on giving excuses over the call till 30 april. By then it was already 30 days of my laptop with service center without issuing any service laptop for the daily use. Again had a call to customer care asking for my laptop status and as usual it took 20-25 mins to reach the concerned person. Every time i called i wasted 25-30 mins. Also on 30th april they assured me 5th they will be able to return my laptop but on 5th(Toady) i have wasted my 1 hour talking certain departments on phone and no laptop is been delivered. Now on 34th day again the problem remains same just as it was on first day, only single part out of 3 is been replaced and other parts they are asking for amount calling it a physical damage. I just wanted to ask how long does sony take to service laptop and won't it be a problem for its customer to work without laptop for 33-34 days? And why sony india doesn't reply on customer mails and if they don't have to respond why they recommend to mail?