Sony India — Unfair service regarding my laptop which is still in warranty

Address:

Jalandhar, Punjab

I took my laptop to sony service centre jalandhar for servicing on 10/7/15 there they told me that my laptop's bottom cover is loose i should get it fixed as my laptop is in warranty free of cost. they told me that i will get my laptop back within 4-5 days but i dint. so they told me to wait for one more week and again after that i dint get it . then they told me that my laptop's part is not getting approval and i have to pay the charges rs4604. but my laptop is in warranty i paid extra rs2500 for extended warranty and i totally remember that when i purchased extended warranty they told me that my whole laptop will be fixed free od cost if anything happens to it except for battery and charger. but now they are asking me to pay the charges. why should pay the charges as i have already paid for extended warranty. this is totally u fair and its been over one and a half month they are not fixing my laptop and everytime i contact them they say their ASI(area service incharge) is not approving my request . i have contacted sony customer care for about 4 times and i have e-mailed them for about 3 times regarding my complaint but no one is responding even . i do not know how can one expect them to deliver fair service when they are not even listeining to my request. whenever i contact them they say your complaint is under process. what kind of system they have when they cant even process a complaint in 20days. i am a final year btech CSE student and i need my laptop as companies are visiting my campus for recruitment. i am totaly fed up from sony service centre jalandhar and the customer care sony. moreover sony service centre jal workers says that my laptop is totally fine and it is not at all physically damaged or does not have any kind of problem due to which my part should not be approved and they say ASI is npt of sound mind maybe thats why your part is getting approval. i really want you should make a strict action against this ASI who is troubling students like us for over a month and still not any getting my laptop fixed which is still under warranty. my job sheet no. j[protected]this is on paper which i have been given when they received my laptop) job sheet no. j[protected]this is no which customer care employee made me wrote down when i contacted them) sony complaint no. 7002800 (this is my complaint no registered when i emailed them about my matter) and till now i have not recieved any kind of assisstance from them at all and it is over a month now.