Sony India — Unsatisfactory response from sony xperia service centre

Address:

Ghaziabad, Uttar Pradesh

With a deep sense of sorrow, I want to bring to your kind notice that the Xperia phone(MODEL:-XPERIA C2305) that i purchased from garg associates 54-A Model town west GT road, Ghaziabad vide invoice no: 0198\SI\14-15 dated 18/04/2014 has stopped working.I have given this device for service to immortal services 1/15, lalita park, opp.laxmi nagar metro station, Delhi-92.The service ID is[protected] dt[protected].First they called me on my phone no:-[protected] saying that around 8000rs will be charged for servicing the parts of the phone and asked to sumbit 50% amount in advance.I deposited 3000rs at 12 noon as advance on dt[protected].Around 5:50pm in the evening they rang me and told that now the cost for repairing the parts of the phone would be around 14, 000rs.While I can get a new phone of same model at 14, 000rs.Also my phone still enjoys warranty period so it should be repaired free of cost.In my knowledge no part was damaged in my phone, only software issue was there.When I refused to pay the total amount of 14, 000rs they told me to take my device back.My phone is still there at the service centre. You are requested to take immediate action against service centre and order the service centre to rectify my problem without any cost. Yours Sincerely Ram Autar Singh R/O:- Sector 4c, flat no:-4123 vasundhara Ghaziabad Mob no:-[protected] cc to:[protected]@ap.sony.com