Sony India — Very bad after sales service

Address:

Mumbai City, Maharashtra

It feel very bad to inform you about the response provided by sony service centre India. The service provided by them is maligning the name of a highly branded company like SONY . I have given my mobile xpiria Z1 (Model no. C6902) in the sony authorized service center (KRISH ELECTRONICS - MALAD (EAST)) for changing the USB port. They said it will take only 7 days to change the new part and after that they will handover it back. But nothing has happened for the last 2 weeks! I enquired about it several times, but they said that they have not yet received the respective part from the company and will have to wait for few more days. Because of their delay tactics i had to live without phone for these days. Hence i have to face lot of difficulties. Now i am regretting about my decision to purchase sony phone. After spending so much of money on brand like SONY i didn't expect this kind of service. Must say very bad after sales service form Sony Brand. I hope no one purchase Sony brand because their after sale service is pathetic. The least i expect some kind of response from sony people.