Sony India — Very High Delay in Service, No response from Service Center, Very bad experience

Address:

Indore, Madhya Pradesh

My name is Siva from Indore. I have been using Sony walkman for 5 years now. The latest one which I had bought in July 2012 had problems in hearing from one earpiece. I submitted it for servicing on 31 July 2014. The service was so pathetic that they first told me that it was not repairable. Then they didnt respond even after repeated followups for over a month. Finally on 1st of Septemeber, they called me and said it would have to be replaced and I would need to shell out another INR 2000 for the same. Left with no options, i went and made the payment on 3rd September 2014. After that there has been no response from their end. I have followed up repeatedly and all they say is there is some delay and the replaced set will arrive soon. One day they called me and informed that the replaced part will be white in colour. I gave the go ahead. Today after I called up and yelled at them, they gave a call in the afternoon and told me that my product has arrived and is PINK in colour. So either I have to take it or wait for god knows how much more. It has been 2 months since I submitted it for servicing. Such a pathetic service was not expected from a company like sony. I have put up the complaint on Facebook, I have sent two complaints to the customer care link on the website with no response. Better service can be expected from local players and their products cost half as much. The walkman went bad in only 2 years and is not even repairable. The customer service is irresponsive. Once I am through with this product. I will never buy a sony walkman again. I have been recommending this p[roduct to a lot of my friends. At that time, Sony was the only one with this kind of product. Now other companies have come out as well. I will highly recommend my friends NEVER to buy from Sony again ...