Sony India — Very Rude And Faulty Product Sold

Address:

Krishna, Andhra Pradesh

I bought a Sony LED 32NX 650 2 years back. I know its not in the warranty period but the reason why i put the extra money when compared to the market price is because of the brand and the trust on the company. From few days i am facing issues with the display and when i contacted the Sony customer service they straight away told me that it doesn't have warranty and when i said i am gonna bear the expenses for the hardware guy, they sent a mechanic after few days and the guy staright away said that its LCD but i was sold saying that its LED and my bill also shows its LED. I am very much disturbed with this kind of robbery the brand like Sony is doing on consumers, i was very much disturbed and i asked they guy how much it costs then he said that the panel is gone and it costs half the amount of the TV which is 49k. I told him straight away that i am not going bear the costs and if sony doesnt respond i am gonna go to the consumer court but after few days i got a call stating that i should pay 16k and they will send me a new TV. But i am not able to digest the fact that how a brand like sony is dealing with its customers and the quality of the product is too bad. Why this kind of quality issues happens only in India, Its the same brand worldwide but its not the same quality. These brands are fooling the customers and playing with their pockets.