Sony India — Very Worst Response from the Sony Service Centre

Address:

New Delhi, Delhi

I bought a sony phone(sony xperia M dual black)eight months back. I got heating issue in that phone so i went to Sony service center. The service was so pathetic. At the time i gave them the home it has only heating issue. They told me that this a mother board issue and need to change it and i have to pay rs 7000 while the product is under warranty and they told me that this issue is because of water. I dont know where is the problem whenever there is a bigger problem they blame on user. My phone was never dropped in water or vice versa. The issue is simple they don't want to work on the phone which have higher cost of repairing and they are blaming the customers. I was thinking that Sony is one of the best companies but the pathetic service has changed my views. Even after returning my phone is not getting charge which was working earlier.