Sony India — Want a new sealed pack phone or refund

Address:

East Singhbhum, Jharkhand

Dear sir/madam,

Subject: want a new sealed pack phone or refund.

I purchased sony xperia z3 (D6653) phone on[protected] having imei number: [protected] from m/s regal electronics with invoice number-422 amounting to rs. 47500.
I submitted the phone to sony authorized service centre named fortune at sakchi, jamshedpur on 28-01-15. Issue was that the phone’s back panel was loose. Service centre told me that it is a manufacturing defect and assured me of replacing my phone with a new phone.

At second visit on[protected], they texted me to collect the phone and gave me old/used and defective phone having imei: [protected] as replacement of which nfc function was not working.

At third visit on[protected], i once again submitted the phone and they assured me of replacing it with a new mobile.

At fourth visit on[protected], they texted me to collect the phone and gave me a roughly used/defective/old phone having imei: [protected] which was full of scratch marks and the back portion of phone was loose.
This time i did not accept the phone. Now service centre told that they will not give a new phone. Fear of getting exposed of their lie in front of other customers they called me in another cabin and told that they will give a used/ old/recycled and second hand phone.

At fifth visit on[protected], they texted/called me up to collect the phone and repeated the same thing by giving me a used/old phone but i did not accept the phone. They told me to go wherever and do whatever but they will not give a new phone.
I want a new sealed pack phone as replacement or refund.

Thanking you,
Yours faithfully,
Pradeep kumar verma

H.No-52,
Naya bazar, jugsalai,
Beside satguru medical,
Jamshedpur, jharkhand-831006

[protected]@gmail.com
[protected]