Sony India — Water gone in waterproff handset

Address:

Bhopal, Madhya Pradesh

Ef: sony xperia z ultra purchased on 01st april 2015 (“mobile handset”)
Sub: complaint with respect to defective mobile handset and replacement of the same.
Sir,
I had purchased the above referred mobile handset of your company on 1st april 2015 from your authorized retailer (Noticee no 3) vide invoice number pmc / / 3885 at a price of rs. 19, 500.
As per technical specification provided by the company, the mobile handset was waterproo[censored]nder 1. 5 mts up to 30 minutes. Further company has also provided the warranty for the said mobile handset for a period of 1 year which commence from the date of purchase.

On 11. 04. 2015, i was travelling on my scooty carrying the said mobile handset and there happened slight rainfall. Though the mobile handset was guaranteed as water proof handset by the company, i took all the reasonable care to save it from getting wet, however it got slightly wetted. The said mobile handset stopped functioning on 11th april 2015

On 12th april 2015, i went to the authorized service center of sony which is situated at mansarover complex, bhopal to get it checked and repaired under warranty but to my utter surprise, i was informed by the service center that as the water reached inside the mobile handset, it has stopped functioning and i was offered two options: either (I) to pay rs. Pay rs. 7276 for refab set or (Ii) to pay rs. 10, 845 if want to purchase same model.

I was really in shock to hear the offer as the said mobile handset was under warranty and as per warranty terms and conditions, if the handset do not meet the technical specification i. E it is defective, then the same will be either repaired or replaced without any additional cost to the customer. It is pertinent to state that the mobile handset fails to meet the technical specification as confirmed and guaranteed by the company i. E it is water proof / resistant and amount to defective handset.

I have also raised online complaint at [protected]@support. Sonymobile.com on 21. 04. 2015 which is registered at sr no 1 - [protected] but didn’t get the satisfactory resolution till date, which amounts to deficiency of services.

You noticee no. 1 being responsible officer for day to day affairs of the company, noticee no. 2 being the manufacturer of the mobile handset and noticee no 3 being the authorized retailer of the mobile handset are jointly and severally responsible and liable for the non replacement and / or non repair of the defective mobile handset which amounts to deficiency in the services.

In view of the above, you all the noticee’s are hereby call upon to honor the terms of the warranty (Either jointly or severally) and to get the said defective mobile handset repaired or replaced with non defective handset at your own cost within 15 days from the date of receipt of this letter, failing which i will be constrained to initiate appropriate legal proceeding against you all the noticee’s at your sole cost and risk.