Address: | Bangalore, Karnataka |
My Xperia C suddenly stopped charging one day, i had to adjust the charger to some extent so as to make it work. I thought that the problem was with my charger but when i tested with other chargers, i faced the same problem. The phone was 11 months old that time, so it was under the warranty period. I took it to an authorized Sony service center and miraculously my phone worked there!! They ignored my complaint and said that my phone works fine. I started using my phone thinking that the issue was auto resolved but it was not, after some days i started experiencing the same problem!! But this time my phone was out of warranty period, it had crossed 12 months. I took it to another authorized service center and they told that a motherboard replacement needs to be done which will cost me 7500 INR. I am surprised that if a charger port is not working, then can't it be fixed with soldering or any other technique ? Is motherboard replacement the only option left? I feel sad that after investing 21000/- on the phone, i have to spend 7500/- again to get motherboard replacement done!! This was NOT at all expected from Sony. I had purchased this phone with lots of hopes from Sony. On internet i am finding innumerable complaints related to Xperia charging Port issues. Now is this the quality which is leveraged by Sony that the phone starts showing its true colors within a year of purchase itself ?? I don't think it is acceptable for such a large company, meriting itself on its technological achievements when it fails at such a basic yet necessary function. I took utmost care of my phone, had wrapped it within a solid flip case cover and never even let it fall down. I never tampered with the port and used charger very cautiously, then why did this happen to my phone?? My question is - if these models can't even stand faultless for 1 year, then why are these heavily priced??? Even if i go now with motherboard replacement by spending 7500/-, what is the guarantee that i won't face this issue again ?? Would this keep continuing and Sony keeps profiting this way ??
I need urgent help and solution from Sony. I expect the service centers to stop emphasizing on motherboard replacement and start providing some other robust solution in lesser price. Was this information helpful? |
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