Sony India — Xperia C - Charger Port problem

Address:Bangalore, Karnataka

My Xperia C suddenly stopped charging one day, i had to adjust the charger to some extent so as to make it work. I thought that the problem was with my charger but when i tested with other chargers, i faced the same problem. The phone was 11 months old that time, so it was under the warranty period. I took it to an authorized Sony service center and miraculously my phone worked there!! They ignored my complaint and said that my phone works fine. I started using my phone thinking that the issue was auto resolved but it was not, after some days i started experiencing the same problem!! But this time my phone was out of warranty period, it had crossed 12 months. I took it to another authorized service center and they told that a motherboard replacement needs to be done which will cost me 7500 INR. I am surprised that if a charger port is not working, then can't it be fixed with soldering or any other technique ? Is motherboard replacement the only option left? I feel sad that after investing 21000/- on the phone, i have to spend 7500/- again to get motherboard replacement done!! This was NOT at all expected from Sony. I had purchased this phone with lots of hopes from Sony. On internet i am finding innumerable complaints related to Xperia charging Port issues. Now is this the quality which is leveraged by Sony that the phone starts showing its true colors within a year of purchase itself ?? I don't think it is acceptable for such a large company, meriting itself on its technological achievements when it fails at such a basic yet necessary function. I took utmost care of my phone, had wrapped it within a solid flip case cover and never even let it fall down. I never tampered with the port and used charger very cautiously, then why did this happen to my phone?? My question is - if these models can't even stand faultless for 1 year, then why are these heavily priced??? Even if i go now with motherboard replacement by spending 7500/-, what is the guarantee that i won't face this issue again ?? Would this keep continuing and Sony keeps profiting this way ?? I need urgent help and solution from Sony. I expect the service centers to stop emphasizing on motherboard replacement and start providing some other robust solution in lesser price.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information