| Address: | Chennai, Tamil Nadu |
Description of goods - D2302/XPERIA M2/DS/PURPLE MOBILE PHONE
Purchased from - Chandra vision (sony center)
Purchased on - 27/6/2014
Invoice no - 1708
Where about phone - At Sony service centre till now
Nature of complaint - Picture taken through primary camera with good lighting in a room (natural or artificial) looks background dark with flash ON, if we take the same picture with flash OFF then the background looks good.
Problem faced from - Day one of the purchase date
Problem confirmed on - 17/07/2014 at Sony service centre and taken back by me for data backup
Returned for service - 25/7/2014
Service centre address - CHENNAI SERVICE, WEST TAMBARAM, CHENNAI - 600045.
Service centre rated by me - 2 out of 5
I communicated like - 1. Software reinstalled, 2. Flash changed, 3. Camera changed, 4. Board changed, 5, Today (09/08/14) waiting for camera replacement
My request - This is manufacturing fault not service or customer fault and now my phone totally lost its originality, so I am not interested to use this phone even it made ready at service centre. I don't have confident on after service quality and I am not interested to go Sony service centre once again with this phone.
Your customer decision - I need replacement for this phone or else keep this phone with you (Sony). I will never go or recommend Sony product in my life time if I wont get the replacement.
Contact details - Ohm kumar, m.no - [protected], mail i.d - [protected]@gmail.com
truly,
ohm kumar. M Was this information helpful? | 
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