[Resolved] Sony India — xperia Z not working well | |||
Seven months later would be purchased C-6602-XPERIA-Z-PURPLE(S/N:yt9107z2c4, IMEI:[protected] and its a water resistance phone my phone accidental drop in water and the one indicator changed in red colour.its a water proof phone I am going to service center in kannur and he told me your phone is not repaired there is only one solution is replaced what can we do your sony company cheating peoples. your company advertisement in "Rain pouring down? The xperia Z is crafted to be water-resistant*. It’s also dust-resistant .now plz tell me what we can do can we going to Consumer Court for that i m waiting for your valuable comments yours truly narayana sharma [protected], [protected]@gmail.com thottapurath house, thimiri near thimiri school, kasaragod Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Sony India customer support has been notified about the posted complaint. | |||
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Dear Sir/Madam,
I would like to
file a complaint against Sony India for a product defect within the warranty
period. I purchased a Sony Xperia Mobile
Phone model C1504, with IMEI no.[protected] which was purchased on
[protected].The phone was working fine for the first few months then I started
getting problem in the touchscreen, it
was very slow so I had taken it to the Sony authorized service center
(S.S.Electronics) in Elephant house building in Ameerpet, Hyderabad. They had
it serviced it. Then I had problems
again as I could not download or update any app.so I went again there and they
updated the software. Now recently I had problem of not able to receive or make
calls as there was no signal at all in my phone, (already I had my SIM card
checked) when I took it to the service center (Job No.W[protected] they had
it for a day and then told me that the motherboard had been damaged and had to
be replaced. When I told them the warranty period was not yet over they still
refused to replace it for free. I had sent a mail to Sony India Regional
Customer Relation Customer Centric Division-Chennai regarding this on
[protected], still the problem seem to be unsolved they also say the same as to
physical damage cannot come under warranty., There is no physical damage to the phone externally, this was accepted by the service center people itself. Then how can they blame me for the damage to
the motherboard?, it is inbuilt and no
way can I damage it. I would like to complaint against Sony India and would
want to get my mobile serviced and the motherboard be replaced free of cost.
Regards
Venkatesh M