Sony India — Xperia Z Ultra bad so forced to accept Xperia Z old piece

Address:

Mumbai City, Maharashtra

My Name is Haresh. My Job Sheet number is W[protected]. I had given Sony Xperia Z Ultra (In Warranty) for auto restart problem. Your people (Metal Tech, Andheri west, Mumbai) told me that since they don't have Xperia Z Ultra in stock, they are offering me Xperia Z new piece. However they were offering opened piece in box which i am sure is refurbished one without any accessory. how can a piece be new if it is not is sealed box. Request you to look into the matter. I need my Xperia Z ultra or new box packed sealed Xperia Z as I am getting a down graded phone in exchange for my Z Ultra. I am already compromising on model then why should I compromise on old piece too. People at metal tech, especially the head of that centre named Varsha Gupta, are extremly rude and were telling I "HAVE" to take that phone, or else i will not get anything. If these type of people represent sony, it will lose its name even after coming out of good products.