Sony India — Xperia Z1 Compact Accidental Damage Protection not fulfilled by Sony Service Centre

Address:

Mumbai City, Maharashtra

Bought a Sony Xperia Z1 Compact on 2nd April, 2014 ...Had all flaps covered when it accidentally came in contact of water. Still water managed to enter the device. When I went to the Sony Authorized Service centre in my area, Mumbai, they told that I cannot claim my Accidental Damage Protection. Even after I requested many times to log the incident under Accidental Damage Protection, they refused to log it under Accidental Damage Protection... What is the use of providing Accidental Damage Protection while purchasing the phone then? My Ticket ID and Phone's Job ID for your reference: Ticket ID: [protected] Job ID: W[protected] I need a response please. Urgently.