Sony India — Xperia Z2 liquid damage

Address:

Hyderabad, Andhra Pradesh

TICKET ID NO: [protected] IMEI NO: [protected] Job sheet no: W[protected] Query reference number: 1-[protected] Phone model: Xperia Z2 Model Number: D6502 SI-NO:[protected] I bought a sony Z2 mobile 2 months ago. Yesterday, my mobile unknowingly fell in a bucket of 1/4th water. When I take it back after 4-5 seconds, I was unable to switch it back on. It started to vibrate for 1-2 hours. I went to the near by sony service centre. The lady told that it would be approximately[protected] Rs. This is insane as my mobile is in warranty and also its only been 2 months since I bought this. My friends suggested me to buy other phones but I was attracted with the advertisements of Z2 and Z3 that it is water proof and dust proof. Now I guess I made a mistake selecting SONY Brand. I have Sony TV, Sony AC at my house. I am a student who is doing part time at a far away place from my hometown and this Xperia Z2 was the first ever product I bought in EMI. Still I am paying EMI for the original price. Now, you people charge me Rs[protected] though my mobile is in warranty. This is ridiculous as it is half the amount of original price. I feel sony no longer feels the customer's pain. The service centre says its liquid damage. If my mobile Z2 couldn't withstand 4 seconds in a 1/4th bucket of water, how confidently you would advertise that this mobile is water proof? All the lids were closed. The water should not go inside if Z2 is water proof. Do all Z2 and Z3 mobiles are fake promise or only my mobile was unfortunately defective from start? I was initially so satisfied that I was recommending this mobile to my friends and brother. I requested customer support; they say it’s a company policy. If you have any interest in retaining the SONY lovers like me, you should help me with this. 15000 is half the price of the mobile-RIDICULOUS.. MY JOB SHEET NUMBER IS W[protected].. Its only 54 days since I bought the mobile.. I'm in warranty.. I don’t want to hear the nonsense like Liquid damage does not come under warranty., red litmus and white litmus. I have heard enough. If this mobile was water proof, liquid damage should not have happened in the first place. Please exempt me from paying that huge amount to service centre. I'll never trust SONY again if I am forced to pay this amount now. You will lose an ardent lover of sony from now if I am asked this humongous amount.PLS HELP HELP HELP. I tried to contact many people from your company and everyone is reluctant to help and they are transferring me to others. I should not be charged for this. If this is not resolved up to the satisfaction, I will post this in facebook and twitter so that none of my friends will keep faith in SONY. No one is speaking properly in customer support. No one is ready to help. My first ever investment is such a big flop if this is not rectified up to the expectations of a customer.