Sony India — Xperia z2 Waster damage and Fake WRT test done

Address:

Bangalore, Karnataka

I have purchased Sony Xperia Z2 a few months back for 39k and the first phone got serious issues and replaced in a months time. After 2 months the phone got issues (ghost touch) with the Display and also the side closing panel was not closing properly. From here I am sure that I got a refurbished piece.I had raised an issue and the same was rectified and the display was replaced but no side panels. I have faced poor mic issues too, another 15days got wasted. I asked them if its waterproof after the LCD replacement and they told its done by machine and sure it will be waterproof.I tried to manage it not raising any further complaints, A week later was traveling back home in the rain which is not that heavy but I managed the phone not to get drenched, Morning when I checked the phone was switched off and moist is there on the camera. I am using a closed case for the phone so the charger ports are closed all time and I use a magnetic charger cable to charge. A lot of videos still in you tube will give you good gyaan as the Sony Z2 fails in water-tests Another day on service center and got call 4 days after given for service with an estimation of 14k. Even its not my fault and the phone is waterproof why Sony is charging for the same. Even its a water drop test done in service center why not in front of the customer?.I still got 6 months in warranty and most of the months wasted in service centers. I have seen at least 5 Z2 phones having issues same like mine in service center when I was there. I am a professional and don't have time to waste sending emails and followup calls. It will be a manufacturing defect or a defective piece I have got. Wake up Sony, don't cheat customers like this. Its your fault 3 services in 5 months pathetic. Everyday needs to followup on calls and this is not the right way to treat customers. I was very disappointed in such a case happened from Sony, as I was a Sony user and till got a call from the service center which is not satisfactory. the same thing they are repeating after 20days of my complaint for service that I need to pay 14k for the water-log servicing. I am 101% sure the water logged is not a complaint happened from my side. Already the phone got issues and still making issues.. I paid almost 40000rs for the phone and getting a bad service, even I have not got any standby handset. Service is so poor and people are so irresponsible in service center's. The phone is in warranty. ticket id [protected] job no w[protected]