Sony India — Xperia z3 compact mobiles (2 nos)

Address:	389001
Website:	parshwa service center vadodara

Respected sir..

Hello sir, my self kasim mafat, from godhra. I purchased two sony xperia z3 compact handsets around 70 thousand rupees in april-2015. Within 5 months o[censored]sing, the phone have started mice problems due to that the other person cannot hear my voice during call n also while playing music or video the voice is very low.

I have given my both mobiles 5-6 times to the service center (Parshwa Services, 52-B, Kunj Society, Alkapuri, Opposite Centre Point, vadodara) but they couldn’t solve my problems & they were behaving very rudely & giving me excuses all the times whenever i visited the service center.

During this 11 month of purchasing, my both handsets were at the service center for 3-4 months. Due to this repeated problems When i asked to service center people about the replacement or refund or up gradation for my both xperia handsets there answer was like "have kai naa thay or "hum shamaa chahte hai" & smile on me. (like they are making me fool)

And for your information, every time whenever i had to visit the service center to submit or to collect my handsets which is 85 kms away from my home, i had to take leave from my job, n i had to wait there for 2-3 hrs because of lazy peoples are sitting there.

So i kindly request you to give my money back or replace or upgrade my both handsets & i will pay the differences.

Because of the both handsets serviced 5-6 times during this 10 months of purchasing I don’t want to use the same faulty handsets.

Also i called 3-4 times to sony customer care[protected] but they also didn’t give me satisfactory response just saying that (hum shamaa chhahte hai & hamare pas authority nahi hai..)

Hope you will help me for this problem as I don’t want to use the same faulty handsets which wasted my time, money(for travelling), & exhausted for visiting every months to service center.

I am middle class men & 70, 000 amount is big for me, hope you will understand and do the needful..