[Resolved]  Sony India — Xperia ZL - Replacement

Address:

Mumbai City, Maharashtra

I had purchased Sony Xperia ZL on January 15, 2014 from SONY Centre, Mira Road (East) based on the brand name ‘SONY’ associated with it. After some days I noticed some problem with the phone camera (which was supposedly from beginning). Hence, on January 31, 2014 I visited Sony Service After checking the phone (job no: W[protected] I was provided with another handset only after 15 days from the date of my submission and continuous follow up. I was not sure that the same was a fresh handset or a refurbished one. On Tuesday, October 21, 2014 my phone had again developed some problem and it would not start. Hence on Saturday October 25, 2014 I took the phone to Sony Service Centre situated (job no: W[protected]. To my surprise I was told that as per their records the replaced handset provided to me (as mentioned above) had an older manufacturing date and that the warranty should have been expired. it took them almost 6 days to update the same. I received a call (after follow ups) on October 30, 2014 that the warranty has been approved by Company and that they can check the phone. On reading the job sheet in detail I noticed that it states the condition as 'Scratched'. However, I have been using my phone delicately and have always used a Flip Cover, Hence there is not even a single scratch on the phones body. Request you to please note the same. On October 31, 2014 I am been informed that they have ordered for another handset. I have been told that the handset will be a refurbished one. Hence I requested the service centre to provide me a new handset instead of refurbished one. I was told that this is not the policy and still If I want a new handset I need to pay additional amount. Even after continuous follow ups through email and phone I am not been provided with a fresh handset (without paying). I have also requested them to kindly return my money. But they are not agreeing. I feel that if I am provided with a refurbished handset the same will again have problem, as I have faced in the earlier one and the same will be reparable at a cost as my phone will be out of warranty after a couple of months. I have already had problems twice. Hence I request SONY to kindly provide me with a fresh Handset. So that I can enjoy the beautiful phone designed by my favorite brand “SONY”. I had bought Xperai ZL only due to the brand name ‘SONY’ associated with it from the authorized centre of ‘SONY’ which proves my brand loyalty. I hope a global and trusted brand like SONY’ will understand my side and consider my request of providing with a fresh handset.