Sony India — Yellow Dots Appearing On The Screen | |||
I got my Sony Xperia Z phone on 14th March 2013 and after 9 months o[censored]se the ear speaker stopped working. Went to service center and they replaced my phone and gave me a new handset. The new handset was working fine when again after 8 months there were 2 dots started appearing on the screen. Went to service center and they said that we can only give you 20% off on the new handset that you buy again from Sony as my phone is out of warranty. So basically what they are trying to tell is that I will only get Rs.8000 for my phone which is not at all cool. Please help me out in this regard as I'm not at all willing to pay another Rs. 25000 for the new phone or 16000 for the new screen as this is not at all my fault and is not fair. I did not pay 40000 for the phone which I'm not able to use for even 1 year properly.This kind of stuff is not expected from Sony Mobile at all. Please see the image that I have attached for the current problem that I'm facing this time.You can see the dots on the top left side of the screen. Was this information helpful? | |||
Sony India customer support has been notified about the posted complaint. | |||
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Other than that the phone is in proper working condition. I accept that the phone is out of warranty now but paying so much again for a phone makes no sense. Some action has to be taken by Sony on this. And instead of helping there customers there are trying to avoid them which is not expected by the top market player like sony.