Sony Mobile Communication — Doa pending from last 1 month

Address:

Gurgaon, Haryana

Dear Sir/Madam, I was purchase the mobile of sony mobile from The Mobile Store on 21Aug 2015 after 4 days we are facing many type problem related to mobile like Heating & I was going to service center dated 26/08/2015 for repair the mobile that time service center asked me mobile is replaced and service center made a Job Sheet (DOA) for new mobile. I was many time try to connect with service center but no one picked my phone due to this reason I was visited on 03/09/2015 in service center for updated the status of new mobile & says that mobile is ready then I asked me if mobile was ready to delivered to customer why you are not pick customer phone. when we receive the mobile we found that mobile is not proper packed (Box Seal Open) due to this reason I was not accept because of Box Seal Open, I asked to service manager please return the mobile and give the Seal Packed mobile then service center manager forced me to receive the seal open phone but again I was not acceptable after many arguments we are decided that after 3 or 4 days seal packed phone arrange by the service center. I was visited again on 09/09/2015 in sony mobile service center & again forced me collect the seal open phone again I was not accepted, again, many arguments we are decided give the some more time for replace. today is 21/09/2015 mobile was not received form service center or any information regarding mobile. I am very surprise that sony service center is working properly so that please help us because every one know that mobile is very necessary instruments. Please help us