[Resolved]  Sony Mobile Communications — selling defective mobile handsets

Address:

Nagpur, Maharashtra

Dear Sir, I have bought SONY M dual handset, model-C2004, IMEI-1 No.[protected] & IMEI-2- No[protected], on dated 08/10/2013 from M/s. City collection Nagpur. Next day i have found that the battery is discharging in 4 hours without any use of internet and handset is heating up badly during charging. I like to inform you that i am staying in Village - Tirora District Gondia, its 150 kms from Nagpur, even though i have sent this handset to the dealer for replacement on 10/10/2013 within 48 hours from 150 kms. Dealer has kept the phone and returned the same phone on next day telling that the problem is due to some software and they have solved. Again on next day same problem arises, again i sent the phone to the sony service centre, some M/s.Sai systems (Contact person Mr. Suraj) at Ramdaspet Nagpur for replacement. They have kept the phone for 1 week, telling that replacement will takes time. After 1 week using my phone, they have again returned the same phone and told that they will not do any replacement only they can change its PC board. Please tell me that how can i change the PCB of new phone, for which i have invested Rs.13000.00, Also for that more than Rs. 2000.00 invested in travelling 150 Kms. Still i am using the same phone, discharging in 4 hours and heating up so much while calling. Request you to please take strict action against such companies selling such defective handsets which can creates accidents while calling. Also request you to please take action against their service centers using customers phone and not giving proper service. Please help me for my complaint and try to refund my amount of handset and travelling from the company at the earliest. And i cant be able to travel more inform the company to refund at my work place. if required i can submit the proofs Please do the needful Thanks & Regards Kishor Jotwani [protected]