[Resolved]  Sony — Mobile not repairing/replacing - but mobile is still under warranty

Address:

Mumbai City, Maharashtra

I purchased a SONY XPERIA Z ULTRA, from Reliance Digital Vashi on August 2013 which is still under warranty. Being water resistant, I used my cell phone to answer an urgent call when it was raining & as soon as it got wet my cell was dead. I took my cell phone to the showroom and they told me to visit Sony Center and they provided me Vashi’s Center Address. As I went to the Vashi center, they took out a photograph of my cell phone. After 4-5 days I visited the center and got to know that, it will not be repaired. They gave me an offer that they will replace my cell phone with new one after paying some amount which I totally refused.They informed that they are not direct service provider of Sony hence gave me contact details of the Sony service center. I visited the service center on 14th June 2014 and explained to them as to what has happened to my cell phone, they refused to repair my cell phone. After an argument with Mr Shanbhag([protected]) the Manager, he made a service job sheet & kept my cell phone for approval from the higher authorities to replace/repair the phone. I called up & visited the center often and the only answer I got was that there was no approval from the higher authorities. However, the information provided to the customer is misleading as they claim the cell phone is water resistant but I am sure that it is not water resistant at all. All caps of my cell phone were properly closed; hence it has to be a manufacturing defect. I am surprised to how a customer is treated when they have any queries. I have also sent a mail to their customer service department many a times; however, I have not yet received any response to it. It seems that they are taking the complaint too lightly and are not interested in responding to consumer’s complaints. Service Center : AAR VEE INFOSERVICES, Shop1/2, GrndFlr, 393 MangalDas House, Grant Road E, Mumbai– 400004 Ticket [protected] JobNo:W[protected] Emailid:sonyindia.[protected]@ap.sony.com/[protected]@aarveeinfoservices.in You are kindly requesting to look in to this.