[Resolved]  Sony Mobile — Waterproof phone Xperia Z1

Address:

Bangalore, Karnataka

Respected team, This is with regards to the Sony Z1 phone, the service center is asking me to pay more than 13K to get the phone fixed although the phone is water proof and they claim if the phone ports are close, water will not enter inside. I Initially they asked me 6.5k and after 15 days they are asking 13k. I'm extremely disappointed with the service center guys and why should i pay in the first place as the company claims its a water proof phone. I want to make sure some is accountable and there is some one to question the rights o[censored]s and i request you to address this. Please help, you can reach out to me on [protected][protected]@gmail.com and i'm generally available after 4 pm in the evening. [protected] Sony xperia Z1 a big Disappointment!!! They claim its a waterproof phone, i guess not. This is what i've shared with Sony over Facebook and twitter and no one is bothered. Hi To whomever its concerned whatever, Ticket no: 1-[protected] To start with let me Greet you by saying your Support is Pathetic and so is the phone against, you guys claim it’s a Water proof phone which can't even with stand water although all the ports were closed. Here is what happened! : The Z1 has finger prints on the front and back of the phone, so i decided to dip the phone in water and clean it and so i did - dipped the phone for less than 5 seconds and wiped the water off with a dry cloth!!! After ~20 minutes the phone restarted >> didn’t allow me to enter the Decrypt Key >>to to my Surprise it kept restarting every 10-20 seconds, and guess what it shut down completely. No response to any keys not even reset. So, i though there is some issue with the phone and once i reach office in about 40 minutes tried multiple things to start the phone, later saw mist inside the camera glass. Immediately removed the SIM card and memory card. Used vacuumed at office to suck the water out and dried it with hot air dryer for 20 minutes give it a gap of a minute or two so that the seal doesn't melt. Tried starting the phone>>No results :-( :-(!!! Connected the charger to phone and the phone starts with My Favorite Sony Logo and shows as changing and when i press start button gives a double vibrate and blanks out. So i stopped trying more on it >> WENT TO THE SONY SERVICE CENTER WITH PATHETIC SUPPORT AND RUDE ENGINEERS, WELL TRAINED TO SUCK MONEY OUT OF CUSTOMERS >>AND GUESS WHAT THE ENGINEER DID THE SAME TOLD WATER HAS ENTERED THE PHONE AND YOU NEED TO PAY 80% OF THE REPAIR COST AND 20% WILL BE DISCOUNT ALTHOUGH IT A WATERPROOF PHONE. What did of ******* company say a **** phone as Water Proof and can’t Stick to there on their words and commitment. I LOVE SONY DEVICES AND NOW A HATRED IS BUILDING UP. I RECOMMEND ALL MY COLLEAGUES TO BUY A SONY PHONE ALTHOUGH I WORK FOR A WINDOWS COMPANY, I STICKED ON TO SONY ALTHOUGH THEY DIDN'T HAVE A WINDOWS BASED PHONE. I've been using Sony since many years right from Walkman's to TVs to phone, but this is a disappointment. You guys suck big time. It’s been 9 months i've bought the phone, the phone was broken once and they replaced the phone after 15-20 days waiting period. I don't know what kind of fault phone was given to me at the time of replacement. Total Disappointment and such a shame on a company who says they are loyal to their customer, Do you guys have any ethics or credibility. [protected] Ticket no: 1-[protected] All i got is the below mail and never heard from any one form Sony: [protected] Forwarded message[protected] From: <questions.[protected]@support.sonymobile.com> Date: Tue, Oct 21, 2014 at 9:04 PM Subject: Sony Xperia Contact Center, Service Request: 1-[protected] To: [protected]@gmail.com Greetings from Sony Xperia Support. Your query has been registered and the reference number is 1-[protected]. We will endeavor to respond to your query within next 48 hours. For future emails concerning this case please include the following line in the message subject field: 1-[protected] Please do not respond to this mail since it will not be delivered to any recipient. Alternatively, if you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun). Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Sony Mobile Customer Support Please visit www.sonymobile.com/in for the latest news and updates on Sony Xperia productions. Does your mobile phone have the latest software? Check and update now using the Sony Update Service on www.sonymobile.com/update [THREAD ID: 1-ZSTPH9] -- Best Regards, ChennaKeshava KJ